Customer experience Administrator

Customer Experience Administrator

A highly successful and growing business within the entertainment sector is looking for an experienced Customer Service Administrator who is looking for a career and not just a job.

• Based in Epsom
• £26,000 salary
• Monday - Friday, 9am - 5.30pm
• 20 days holiday + bank holidays
• Onsite parking

Job specification:

• Answering emails/phone calls from customers and solving issues.
• Follow the complaints procedure and logging all correspondence.
• Liaising with suppliers and couriers to help organise customer requests.
• Provide troubleshooting advice and arranging spare parts to be delivered.
• Logging customers who may require on site engineer visits.
• Dealing with returns - working closely with the supplier and shipping company.
• Liaising with Engineers and scheduling installations.
• Generating reports for management.
• Implement systems and procedures.
• Check and respond to Google reviews.
• Working on a ticketing system.

Person specification:

• Minimum 2 years’ customer service experience with an eye for detail.
• Excellent customer service.
• Handling and resolving problems or experience scheduling.
• A technical mind would be an advantage.
• Able to multi task and prioritise.
• Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
• Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them).

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.