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A highly successful and growing business within the leisure/entertainment sector is looking for an experienced Customer Service Administrator who is looking for a career and not just a job.
Previous experience in a similar role along with excellent communication, organisational skills and attention to detail are essential.
- Based in Epsom
- £28,000 salary
- Monday - Friday, 9am - 5.30pm
Benefits:
- Genuine career progression
- Onsite parking
- 20 days holiday + bank holidays
- Pension scheme
- Genuine career progression
Job Description:
- Answering emails/phone calls from customers and solving issues.
- Follow the complaints procedure and logging all correspondence.
- Liaising with suppliers and couriers to help organise customer requests.
- Provide troubleshooting advice and arranging spare parts to be delivered.
- Booking in customers who may require on site engineer visits.
- Dealing with returns - working closely with the supplier and shipping company
- Preparing delivery/ service notes.
- Liaising with Engineers and scheduling installations.
- Generating reports for management.
- Implement systems and procedures.
- Check and respond to Google reviews.
- Working on a ticketing system.
Person Specification:
- At least 2 years’ customer service experience.
- Keen eye for detail.
- Handling and resolving problems or experience scheduling.
- A technical mind would be an advantage.
- Able to multi task and prioritise.
- Experience of booking in Engineers would be an advantage.
- Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
- Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them).
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
