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- Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues
- Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
- Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
- Proven experience in a customer service, collections or financial services role.
- Excellent communication and interpersonal skills
- Proficiency with relevant software and CRM systems.
- Self-motivated, able to work effectively under your own initiative.
- Flexible attitude towards duties.
- Keen attention to detail
- Team-orientated, able to work efficiently with other departments within the organisation.
- Strong time management and organisational skills.
- Proven experience in a customer service, collections or financial services role.
- Strong understanding of Consumer Duty regulations and their application in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
- Proficiency with relevant software and CRM systems.
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice (after training)
- Car scheme
- Excellent pension scheme
- 25 days holiday
- Private Medical Healthcare
- Group Income Protection
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager
- Annual events
