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Lovely company to work for, genuine chance for people to develop within this customer service function or within several specialist teams in other areas of the business
- Job Title/Location: Customer Service Consultant, Epsom/WFH
- Salary: £24,000 - £25,000 + bonus adds c.£800 - £1,200 + pension
- Office/WFH: Average working week is 3 days office, 2 days WFH. Training is 100% office based
- Requirements: Telephone-based experience in either Financial Services, Banking or Insurance
- Role Snapshot: Liaising with new/prospective customers, answering queries, detailing product benefits with approx. 20% of your time focusing on administration
The Company: Our client is a highly professional financial services company who base their customer services model on first-class customer service, as opposed to the hard sell. This role will expose you to both of their key markets.
The Role: This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by our client. You are responsible for outlining the benefits of the relevant products and services, but without 'selling or offering advice’. A real focus on providing information through 1st class customer service - the main elements of the role are as follows:
- Maintain good knowledge of all products and services including ISA’s, Bonds and Mortgages
- Deal with telephone calls promptly, accurately and efficiently
- Promote products and services, but without 'selling’ & carry out market research
- Issue relevant literature, illustrations and application forms
- Pro-actively follow up enquiries & call existing mortgage customers
- Contact customers periodically regarding services and products
- Occasionally attend events and other functions to promote products and services
Hours - Monday to Friday, 9am - 5.30pm
Skills / Experience Required: For this Customer Service Consultant role our client will consider people who have telephone-based experience within Financial Services, Banking or Insurance. Good MS Office experience is sought, along with an eye for detail and accuracy within a fast-paced environment.
Additional Information: This Customer Service Consultant role is a great opportunity for career progression. Salary is to £25,000 along with an annual bonus, pension, professional study sponsorship and free car parking.
The Customer Service Consultant position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
