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A company known for developing staff & keeping employees happy & motivated. Real chance for someone with telephone-based customer service experience to break into an expanding business
- Job Title/Location: Customer Service Executive/Administrator, Epsom/WFH
- Salary: To £25,000 + bonus/overtime adds c.£1,000 - £1,500 + pension
- Office/WFH: Working week is 3-4 days office, 1-2 days WFH. Training period 100% office based
- Requirements: Customer service experience that involves telephone contact with customers within either Financial Services, Banking or Insurance
- Role Snapshot: Dealing with queries from current customers (this is not a 'sales’ type call handling role), regarding mortgage and investment/savings products. 50% of the role is admin based
The Company: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.
The Role: As a Customer Service Executive/Administrator, you will be joining a growing team of c.25 staff. The focus is on dealing with incoming calls from existing customers with queries relating to their mortgage and savings/investment products. You will initially concentrate on the administrative element of the role and gradually gain exposure to queries from brokers/customers. Your week is split between admin days and query days, alternating through the week. People regularly progress into their 'specialist’ teams, so those that apply themselves can definitely progress within the business. The main elements of the role include:
- Maintain an up to date knowledge of all products and services offered by the company
- Dealing with customers on a daily basis, both over the phone and via email
- Pro-actively following up enquiries via marketing and the website
- Carrying out market research and analysis of results when necessary
- Dealing with all general special tasks and projects that are customer related
- Liaise with external suppliers and maintain business relations with third parties as required
Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, a half-day one Saturday per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training. You can also choose to work an earlier shift of 8am - 4.30pm once per week.
Skills / Experience Required: For this Customer Service Executive/Administrator role our client will consider people who have worked in telephone-based, customer service positions within Financial Services, Banking or Insurance. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately within a fast-paced environment.
Additional Information: The Customer Service Executive/Administrator role is a great opportunity for progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500.
The Customer Service Executive/Administrator post is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
