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Are you looking for a role where you can really make a difference to individuals experiencing financial difficulty - but without the aggressive and high-pressure tactics often associated with other collection-based roles?
We are searching for a compassionate, detail-oriented Arrears & Collections Specialist to join our client's team, based locally.
In this role, you'll engage with each customer, using your listening skills to build rapport and understand the different aspects of their situation. With empathy and a non-judgmental approach, you'll help create appropriate payment plans to support them.
Your Role:
- Manage customer accounts and assist with arrears resolutions.
- Offer tailored solutions, such as affordable repayment plans, while ensuring compliance with relevant regulations.
- Focus on delivering positive customer outcomes, especially for those in financial difficulty.
The Individual:
- Previous arrears, collections, debt management experience.
- Strong understanding of regulatory requirements, including Consumer Duty and Litigation.
- Excellent communication skills with a genuine desire to help others.
- Attention to detail and ability to work independently.
- IT Proficient.
Why you'll love this role:
- Hybrid working (2 days in the office, 3 remote).
- Competitive salary
- Generous benefits including pension, healthcare, and car schemes.
- Learning & development opportunities, plus support for your personal growth.
If you're passionate about helping people navigate challenging financial situations, this could be the perfect fit for you.
Refer a friend and earn a retail voucher worth up to 500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
