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Network Operations Coordinator - 10 months FTC till end of October 2025 (Maternity Cover)
- £30,000 - £33,000 (pro rata)
- 10 months Fixed Term Contract till end of Oct 2025
- Near Epsom, Surrey (location is most easily reached by own transport)
- Hybrid working (3 days a week in the office)
- ASAP start
- Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)
Role in a nutshell: In this role, you will be working closely with all areas of the business to support the field team. This will include having a strong understanding of Power BI (you can learn this in the role) and Excel (you should have intermediate Excel - Pivot tables, VLOOKUPS), to produce reports and analyse trends, enabling the field team to effectively performance manage the Network.
A bit about Network Operations: The department purpose is to coach, motivate and influence business transformation with our Network partners. This involves working with all areas of the business to implement and improve operational programmes and strategies to deliver business transformation.
What you’ll be doing:
- To use business tools such as Power BI to produce reports and analyse trends, to support the extended Network Operations field team to effectively performance manage the Network.
- To support the Network Operations Specialist, Manager, General Manager and Director in market and network performance analysis.
- To work under the direction of the Network Operations Specialist in providing administrative and operational support, contributing towards the achievement of national Network Operational objectives.
- The role should provide a dedicated contact point for the Network Operations field team, for operational based day to day enquiries.
- Operational support will also extend to the Network query handling, liaising with the Customer and Network Support team, and acting as a support contact for Network Partners on operational issues.
- To undertake established standard administrative routines working with end users to ensure information is useful and fit for purpose.
- Proactively identify kaizen opportunities to ensure the communication channels and supply of information is efficient both within the Network Operations team and between teams in the wider Toyota divisions.
- Co-ordinate field team feedback on a variety of topics, communicating with the appropriate audience within Toyota ensuring understanding and enabling improvements in processes.
- Demonstrate genchi genbutsu (spending time with): Sales Performance, After Sales Performance and Partner Performance Managers in the network to understand the impact of introduced initiatives.
- Ensure collated best practice from the field is shared consistently and appropriately under the guidance of the Network Operations Specialist.
Skills, Behaviours and Experience :
Essential
- Customer first approach
- Strong organisational, communication, influencing and personal time management skills
- Strong analytical skills & ability to interpret data to spot trends and make recommendations
- Proactively improves communication channels between field operations and Head Office teams, identifying better ways of working
- Demonstrates ability to work in the Field as part of future Career plan
- Ability to take an initiative from proposal through to feasibility, development, implementation & PDCA
- Ability and willing to travel to nationwide departmental and regional meetings (up to twice a month)
- A Levels or equivalent
- Intermediate Excel
Desirable
- Systems experience, e.g. AS400
- Aspire to work in a Field Operations role as part of a longer term career plan
- Degree level or equivalent
- Power BI
- Knowledge of TGB and Centre Network
