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Are you passionate about helping people regain control of their finances?
Do you want to make a real difference without the aggressive tactics often associated with collections?
We're looking for a compassionate and detail-oriented Collections Specialist, to join our client's team on a permanent basis.
In this role, you'll build trust with customers, take the time to understand their circumstances and provide tailored solutions to help them move forward with confidence and stability.
Key Responsibilities:
- Manage customer accounts and support arrears resolution.
- Engage with customers to understand their financial circumstances and build rapport.
- Develop personalised and affordable repayment plans while ensuring regulatory compliance.
- Prioritise positive customer outcomes, particularly for those in vulnerable situations.
What We're Looking For:
- Experience in arrears, collections, or debt management.
- Knowledge of regulatory requirements, including Consumer Duty and Litigation.
- Strong communication skills with a genuine desire to support customers.
- Attention to detail and the ability to work independently.
- IT proficiency.
Why This Role?
- Work in a supportive, ethical and customer-focused environment.
- Use your skills to make a meaningful impact.
- Opportunities for professional development and career growth.
Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.ME14806
