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E-commerce Support Manager
Epsom (2/3 days WFH)
40,000 - 45,000 per annum + Benefits
About the Role:
Cast UK are seeking a dynamic and proactive Ecommerce Support Manager to oversee and optimize digital ordering solutions, including online ordering platforms, punchout catalogues, and EDI integrations. This role involves leading a small team, collaborating across departments, and driving improvements to ensure an excellent user experience.
Key Responsibilities:
- Monitor and maintain ecommerce platforms to ensure optimal functionality.
- Manage customer onboarding for online ordering systems.
- Provide leadership, support, and training to the Ecommerce Assistant.
- Address technical queries from internal teams and external clients.
- Collaborate with development teams to troubleshoot and resolve issues.
- Oversee the setup and configuration of new punchout services.
- Work closely with the EDI and PIM teams to enhance platform efficiency.
- Analyse ecommerce performance metrics to identify and implement improvements.
- Deliver training sessions on ecommerce tools for internal colleagues.
- Foster relationships with external service providers to ensure smooth operations.
- Partner with cross-functional teams to optimise digital ordering solutions and enhance user satisfaction.
What We're Looking For
- 5+ years in an ecommerce IT or marketing role, with hands-on experience in ecommerce platforms - SAP Hybris experience would be advantageous
- Supervisory or management role is preferred
- Strong technical-functional knowledge of ecommerce systems and data flows.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Excellent communication, problem-solving, and analytical skills.
- Familiarity with tools like JIRA or equivalent ticketing systems is a plus.
- Understanding of ecommerce payment gateways and digital transactions is advantageous.
What We Offer
- A collaborative work environment with a mix of office and remote work.
- Opportunities for personal and professional development.
- A chance to make a meaningful impact by enhancing digital solutions for our customers.
About Cast UK:
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed).
