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Our client is seeking an experienced individual with good practical knowledge of garden power equipment such as petrol and battery-operated lawnmowers, hedge trimmers, brush cutters and chainsaws to join the company and be an integral part of the after-sales service team.
The successful candidate will have proven technical knowledge within the garden machinery sector with the ability to carry out warranty repairson the company products.
We are seeking a multi-talented, hands-on, hardworking individual to fulfil this important role.
Product Repairs responsibilities:
- Perform repairs/testing for different categories of garden tools(eg, battery powered ride on mower, robotic lawnmowers, petrol and electrical equipment)
- Effective processing of all warranty repairs from receipt to dispatch.
- Identifying common faults and consistently applying relevant solutions to prevent product returns.
- Close communication with the aftersales team and providing related information & technical support.
- Assist in other areas of the workshop and spare parts dept, as required.
Experience/Skills required:
- Technically minded
- Ability to learn new skills (inhouse training provided)
- Mechanical engineering qualifications or working background would be an advantage
- Excellent communicator on all levels
- Demonstrate problem-solving skills
- Forklift licence desirable, but not essential
- Microsoft Office skills, previous experience with CRM systems
Benefits:
- Company pension
- Employee discount
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Experience:
- Product repair (or related): 1 year (preferred)
