Customer Service Executive

Genuinely fantastic company in the heart of Esher requires a Customer Service Executive to provide an outstanding service to their assigned customer portfolio throughout every stage of the order process.

You will play a key role in driving commercial success by ensuring seamless operations and exceptional customer experience.

Hybrid working available along with other fantastic benefits:

• Based in Esher
• Circa £25,000 salary (DOE)
• Monday - Friday, 37.5 hours per week
• Hybrid - 2 days WFH (after probation)

Benefits:

• 25 days holiday + bank holidays
• Generous pension scheme
• Employee Assistance Program
• Critical Illness Cover x 1 year’s salary
• Income Protection - after 13 weeks of sickness, company pay 75% of salary
• Death in Service x 3 year’s salary
• Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others

Job Description:

• Manage the daily order book for assigned customers.
• Collaborating with the Sales team to monitor orders.
• Verify deliveries alongside the Customer Service Leader.
• Develop a strong, long-term relationship with customers.
• Provide essential product and order/contract information.
• Offer regular updates.
• Deliver appropriate support to resolve any customer complaints.
• Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
• Ad hoc as required to support the overall efficient operation of the company.

Person Specification:

• Good standard of education required.
• Demonstrated relevant work experience.
• Strong written and verbal communication.
• Expertise in the MS Office suite, with a strong focus on Excel.
• Problem solver.
• Analytical with high attention to detail.
• Team player.
• Experience in change management.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.