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Esher, Surrey
Customer contact centre information clerk
Customer Service Executive

Customer Service Executive

Optima Recruitment

Posted 21 hours ago, valid for 7 days

Esher, Surrey KT100AA, England

Full Time

Retirement Plan

Employee Assistance

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Sonic Summary

Join a fantastic company in Esher as a Customer Service Executive, providing exceptional service to a valued customer portfolio.
This role requires strong education and relevant experience, ideally with a minimum of 2 years in customer service.
The position offers a salary of £25,000 to £30,000, depending on experience, along with a generous benefits package.
You will work Monday to Friday for 37.5 hours, with the option to work from home two days a week after probation.
Key responsibilities include managing daily orders, building customer relationships, and ensuring smooth communication within the team.

Join a fantastic company in Esher and provide exceptional service to a valued customer portfolio! As a Customer Service Executive, you'll ensure smooth order processes, foster strong customer relationships, and contribute to the company’s success.

Hours: Monday - Friday, 37.5 hours (Hybrid after probation: 2 days WFH)

Perks:

25 days holiday + bank holidays
Generous pension scheme
Employee Assistance & Critical Illness Cover
Income Protection (75% salary after 13 weeks)
Death in Service (x3 salary)
Healthcare cashback (up to £200)

Key Responsibilities:

Manage daily orders for assigned customers
Work with Sales team to monitor orders & deliveries
Build lasting customer relationships
Provide product info and timely updates
Resolve complaints efficiently
Ensure smooth communication with Sales & Customer Service

What We’re Looking For:

Strong education and relevant experience
Excellent communication skills
Proficient in MS Office, especially Excel
Problem-solving and detail-oriented
Team player with change management experience

Excited? Apply now to be part of this dynamic team!

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