Hospitality Assistant

Hospitality Assistant 

Who We Are  

Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London.  

About the Property 

Main Building 

37 bed luxury hospitality driven residential nursing care set within a Grade II listed building in 16 acres of landscaped grounds catering to residential nursing care, memory care, respite and rehab/recovery. 

20 bed luxury hospitality driven post operative rehabilitation set 16 acres of landscaped grounds. Set over two floors, the property will provide residential and day patient rehabilitation as well as “drop in” fitness programmes. 

The Mission  

We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, we are expanding across London with both additional properties and innovative new services for seniors.   

Scope 

Loveday & Co. offers care services in both traditional care homes and specialised rehabilitation facilities.  

Reward Package 

• Company pension plan 

• Health Care Cash Plan 

• Access to Perkbox, discounts platform  

• Opportunities for Training & Development  

• Access to our Employee Assistance Programme 

• Discretionary bonus  

• Employee Recognition Programmes  

• Death in Service benefit  

• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.    

Main Duties and Responsibilities 

• Responsible to Meet and Greet guests on arrival in a warm and friendly manner 

• Provide ad hoc support as required by the business 

• To adhere and comply to all Health and Safety procedures 

• Ensure reception area is kept tidy and clutter free. 

• Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required. 

• Receive deliveries and post and sort and distribute all post deliveries. 

• Answer incoming calls and redirect or take messages as necessary. 

• Respond to queries and direct clients as required, referring to the general manager as necessary. 

• Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate. 

• Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead. 

• Recognise regular visitors and interact warmly with families. 

• Ensure that all fridges and snack areas are always fully stocked. 

•  To serve members and guests beverages and refreshments as and when required in all day dining area 

• Follow the service steps for each meal service. 

• Set up tables according to the Loveday & Co Dining Standards 

• Prepare mise-en-place and make sure all cutlery, plates and glassware are polished. 

• Support the kitchen team to deliver first class Loveday dining experiences. 

• Carrying out any other task that may be reasonably assigned to you. 

Eligibility 

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. 

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.