Kitchen Designer

Designer Recruitment are seeking a Kitchen Designer in the Surrey area to work with a well-known and well-run kitchen company.

OTE: £40,000 +

The role of Kitchen Designer is essential in delivering exceptional customer experiences through innovative and functional designs. It requires a blend of creativity and technical expertise, along with the ability to foster strong relationships with clients. To succeed individuals will develop an in-depth understanding of product ranges and design systems, ensuring seamless collaboration with colleagues and delivering high-quality results.

Kitchen Designer responsibilities:

• Gain comprehensive knowledge of our product range, including furniture, appliances, worksurfaces and accessories.
• Approach, acknowledge and advise walk-in customers by demonstrating our product ranges with features and benefits while accurately recording opportunity/lead details.
• Drive opportunities through calling and speaking with potential customers that have requested brochures.
• Conduct home visits to measure and gather technical information.
• Develop relationships with local builders and architects to support future sales.
• Proactively seek new business opportunities and contribute to future growth through our Referral and Reward Partner schemes.
• Ensure service levels align with company standards.
• Achieve and exceed agreed sales targets.
• Achieve and exceed targeted conversion rates.
• Achieve the expected Gross Margins at Intake (orders into the factory)
• Learn and manage the end-to-end process from lead generation through to installation.
• Ensure you deliver high-quality kitchen and bedroom files to the Technical Team which results in a limited number of points to be addressed post the TMC check (Technical Manager Check).
• Master IT systems relevant to design and showroom operations.
• Collaborate with the marketing team by providing finished bedroom/kitchen imagery (Real Kitchens & Case Studies).
• Keep in touch with the customer throughout their journey from first meeting through to project completion.
• Generate excellent customer feedback via Trustpilot and Google Reviews through excellent customer service and high customer contact during the installation process.

Behaviours & Expectations:

• Design Expertise: Inspire customers with exceptional, on-trend designs and demonstrate a passion for design excellence.
• Team Player: Collaborate effectively with the showroom team, contributing to a positive work environment.
• Work Ethic: Display a strong commitment to exceeding expectations and influencing team culture through example.
• Pace & Intensity: Work with urgency, meet deadlines, and motivate the team through organization and prioritization.
• Personal Responsibility: Own your goals and take accountability for achieving them.
• Continuous Improvement: take responsibility to continually improve your performance notably in conversion rates on sales and TMC feedback on the Sales to Intake Process.
• Competitiveness: Strive to be best in class within the industry and amongst your peers, showing this drive through work ethic and intensity.
• Attention to Detail: Maintain high standards in design, customer service, and communication, ensuring accuracy in documentation.
• Technical Skills: Develop a meticulous understanding of the product range and technical specifications.
• IT Proficiency: Master the various IT systems used in design work, working quickly and efficiently.
• Fast Learner: Embrace new challenges with a can-do attitude and the ability to learn on the job.
• Interpersonal Skills: Excel in communication, negotiation, and relationship-building, both within the company and with external clients.
• Customer Focus: Prioritise improving the customer experience, understanding, and anticipating their needs.
• Strong Values & Ethics: Uphold the companys values by treating customers, colleagues, and suppliers with integrity and respect.

Skills & Experience:

• Demonstrated experience in achieving and exceeding sales targets.
• Strong IT skills: experience in CAD design is beneficial but not required, as full training will be provided.
• Highly organised with a methodical approach to documentation.
• Exceptional customer service skills with the ability to understand customer needs.
• Strong numeracy and literacy skills.
• Valid UK driving license and access to a vehicle.
• Willingness to work weekends, evenings, and some Bank Holidays to meet customer needs.

Designer Recruitment are acting as the employment agency in relation to this vacancy.