Operations Manager - Financial Services

Job Title:Operations Manager - Financial Services
Location:Esher (Hybrid 4 days in the office, 1 day from home)
Salary:£50,000 - £60,000 per annum (depending on qualifications and experience)
Benefits:25 days holiday + bank holidays, on-site parking

About Us:
We are a leading financial services provider specialising in [specific services, e.g., investment management, wealth planning, insurance]. Our firm is committed to delivering exceptional services to our clients, maintaining a high standard of operational efficiency, and fostering a culture of collaboration and innovation.

Position Overview:
We are seeking an experienced and highly motivated Operations Manager to join our dynamic team. The Operations Manager will oversee the day-to-day operations of the companys financial services processes, ensuring the highest standards of efficiency, compliance, and customer satisfaction. This role will involve managing a team of operations professionals, implementing operational strategies, and driving improvements across key business functions.

Key Responsibilities:

• Operational Management:Lead the operational functions of the business, including process optimisation, workflow management, and developing and implementing operational strategies.
• Team Leadership:Manage and mentor a team of operational staff, ensuring effective collaboration, performance monitoring, and professional development.
• Process Improvement:Identify areas for operational efficiency improvements, develop new procedures, and streamline existing processes to enhance productivity and service quality.
• Compliance & Risk Management:Ensure all operations comply with relevant financial regulations, industry standards, and company policies. Proactively manage operational risks and resolve issues as they arise.
• Client Service & Satisfaction:Oversee client-facing processes, ensuring the delivery of exceptional service and client satisfaction across all operational touchpoints.
• Reporting & Analytics:Prepare and present regular operational performance reports, including key metrics and analysis, to senior management. Make recommendations based on data insights.
• Technology Implementation:Work closely with IT teams to ensure smooth integration of technology solutions and systems to improve operational workflows and efficiencies.
• Budget & Resource Management:Monitor operational budgets and resources, ensuring the team operates within allocated budgets while maintaining service quality.

Qualifications & Skills:

• Education:Bachelors degree in Finance, Business Administration, or a related field. Relevant professional certifications (e.g., CISI, CFA) are a plus.
• Experience:At least 5-7 years in an operations role within financial services, with at least 2-3 years in a managerial capacity.
• Leadership:Proven experience in leading and developing teams with excellent interpersonal and communication skills.
• Analytical Skills:Strong analytical and problem-solving abilities, with experience in operational reporting and process improvement.
• Knowledge:In-depth knowledge of financial services regulations, operational workflows, and compliance requirements.
• Attention to Detail:Strong focus on accuracy and attention to detail while managing multiple priorities and deadlines.
• Adaptability:Ability to thrive in a fast-paced, dynamic environment and handle change effectively.

Why Apply?
This is an excellent opportunity to join a forward-thinking company where you can have a significant impact on operational performance, team development, and client satisfaction.

If this sounds like the right opportunity for you, apply today! If suitable, one of our specialist consultants will reach out to discuss the role in detail and review your CV.

Due to the high volume of applications, we are unable to provide individual feedback. If you have not heard back within 7 days, please assume your application has not been successful for this particular role.