Front of House Manager

Front of House Manager

Hours: Full time/Flexible Applicants MUST be available to work evenings and weekends.

Location: Daytona Sandown Park, More Lane, Esher, Surrey, KT10 8AN.

Salary: £Competitive.

Our client Daytona Sandown Park is currently looking for a professional, confident, and reliable Front of House Manager to join their busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic, and ambitious individuals with the ability to thrive under pressure.

Key success criteria for this role include:

• To ensure the smooth and efficient running of the Reception and Front of House areas.
• To prepare and manage reception staff and to ensure correct staffing levels are maintained.
• Ensure the FOH team delivers first class service to our customers.
• Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business and HR.
• To set targets and monitor active selling within the Front of House team in line with company targets.
• To oversee the presentation of facilities to an exceptionally high standard.

Candidate profile:

• Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
• Have excellent written and verbal communication skills
• Demonstrate a positive, friendly, and professional manner and culture.
• Be able to develop and deliver customer service and sales training to Front of House staff
• Be required to devise and implement procedures.
• Have the ability to manage and monitor sales targets for the FOH team
• Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
• Must be able to work flexible hours for a 7-day operational business.
• Have sound knowledge of Word and Excel
• Be a strong and charismatic individual.

How to apply:

If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMSP24.

Full training on product knowledge and services will be given. A full job description of the role is available on request.