Customer Service Manager

We are seeking a Customer Service Manager to join our client's expanding team. In this role, you will be responsible for leading and overseeing the account management department to ensure high levels of customer satisfaction. If you are a proactive, solution-oriented leader with a passion for delivering exceptional service, we would love to hear from you!

As a Customer Service Manager, your key responsibilities would be:

• Managing, guiding and mentoring the team of Account Managers.
• Handling escalated client complaints and resolving issues efficiently.
• Monitoring and analysing customer feedback to improve service standards.
• Collaborating with other departments such as Production, to enhance the customer experience.
• Ensuring customer queries are responded to in a timely and professional manner.
• Carrying out managerial duties in line with the team, such as 1-2-1's, appraisals, etc.

The Customer Service Manager Requirements are:

• Proven experience within a Manufacturing or Electronics Manufacturing environment.
• A tenacity for leadership and team management.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple priorities.

This role would be ideal for a Team Lead, Business Development Manager, or Account Manager who is ready to step up to the next level. Working within a Manufacturing environment is imperative to this opportunity.

If you are ready to lead customer service efforts and drive success, apply to the Customer Service Manager opportunity now!

Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.

INDKA