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- Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information.
- Prepare schedules, quantities, costs and resolve contractor performance issues.
- Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors.
- Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily.
- Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate.
- Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality.
- Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction.
- Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors’ invoices for rates charged, hours worked and material charges.
- Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved.
- Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required.
- Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required.
- Support the Repairs Manager to manage the company’s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims.
- Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received.
- Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out.
- Ensure the safety of the company colleagues including themselves, tenants, contractors and the public in the planning and delivery of maintenance activities.
- Assist in the implementation of and compliance with health and safety procedures and risk assessments in accordance with company policies.
- Ensure that contractors operate a safe system of work in all their activities for which the company are responsible, and in accordance with all published legislation, regulation, and companies own guidance.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
- Ensure legal obligations and all policies and procedures are implemented and complied with, including financial regulations, safeguarding, health and safety and all regulatory requirements.
- To identify and manage risk within the scope of the post and be accountable for ensuring that appropriate actions are taken to make sure that controls are in place to manage the risk.
- Ensure a high level of customer service is provided to both internal and external customers.
- Ensure positive promotion and representation of the organisation at all times.
- Undertake any other reasonable duties as requested.
- Relevant professional building qualification or relevant experience.
- Work experience in all aspects of building maintenance work.
- Background in building surveying or maintenance.
- Experience using Schedule of Rates to issue and control maintenance work.
- Experience of working with building and service contracts.
- Experience of preparing technical reports, specifications and schedules of work.
- Experience of contracts supervision and service level agreements.
- Knowledge of housing management.
- Current knowledge of health and safety legislation, including CDM regulations.
- Understanding of Stock Condition Surveys (SCSs) and the Housing H&S Rating System (HHSRS)
- Ability to develop and maintain effective relationships with internal and external stakeholders.
- Ability to prepare clear and concise reports and technical specifications.
- Ability to complete and review risk assessments.
- Customer focussed, externally and internally.
- IT literate – Microsoft Office software.
- Full and current driving licence and use of own vehicle insured for business use.
- Knowledge of fire risk assessments
- Understanding of Section 20 requirements
