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- Carry out responsive repair maintenance inspections, including pre-inspection prior to ordering and prepare written defects sheets and general information. Prepare schedules, quantities, costs and resolve contractor performance issues.
- Carry out a minimum of 10% post-inspections, monitoring the quality and quantity of work claimed on completion, together with compliance with contract specifications/service standards by contractors.
- Working closely and collaboratively with the Repairs Officers to ensure jobs are raised and completed efficiently and satisfactorily.
- Assist in advising the Repairs Manager of any problems, difficulties or issues affecting the performance of a contract or contractor, requiring escalation as appropriate.
- Manage disrepair cases/projects assigned by the Repairs Manager, ensuring appropriate policies and procedures are adhered to, ensuring that properties are returned and maintained to the required standard and quality.
- Investigate complaints and deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction.
- Record repairs and the generation of works orders on the QL housing management system, including scrutinising contractors’ invoices for rates charged, hours worked and material charges.
- Inspect the housing stock, including leasehold flats to evaluate works required to specify materials, work content, trades and working practices involved.
- Carry out Stock Condition Surveys (SCSs) and Housing Health and Safety Rating System (HHSRS) surveys in addition to Fire Risk Assessments (FRAs) in communal areas as required.
- Assist in preparing and issuing Section 20 notices for responsive, cyclical, and planned maintenance works as required.
- Support the Repairs Manager to manage Rooftop’s aids and adaptations service, monitoring the quality and cost of the service and submitting grant claims.
- Carry out technical inspections on current/future housing stock for occupational therapy aids and adaptation works and engage with external agencies to consider options and solutions arising from a formal referral being received.
- Administer approved property adaptations for customers with disabilities, including liaising with occupational therapists and monitoring/claiming grants in relation to works carried out.
- Relevant professional building equivalent or relevant experience.
- Background in building surveying or maintenance.
- Knowledge of health and safety legislation, including CDM regulations.
- Knowledge of fire risk assessments (section 20) (D)
