Resident Liaison Officer

Evesham, with travel to or work at our other offices, services, schemes, projects, housing or development locations as dictated by the role.

£16,695 per annum, 22.2 hours per week (flexibility in choosing specific days worked/spread of hours)

We work together - We make things better - We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating pride month through our Inclusion Alliance, being a Disability Cnfident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness. For example, discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role

We are seeking a dedicated Resident Liaison Officer to join our Asset Investment team. In this role, you will play a vital part in providing efficient, proactive customer liaison and administrative support for planned, energy efficiency, and cyclical works. Key responsibilities include liaising with residents and contractors, managing customer enquiries, ensuring high levels of satisfaction, and representing the customer voice in project progress meetings. You will also assist with data monitoring, handle complaints, and maintain accurate records to support the team's success.

About you

The ideal candidate will have excellent communication and organisational skills, with the ability to manage multiple tasks while maintaining a customer-focused approach. You should be a collaborative team player, experienced in working with customers, contractors and other agencies, and proactive in solving issues. Strong IT and administrative skills are essential, as is the ability to handle sensitive information with professionalism.

Closing date: 9am on 10 December 2024

Interview date: TBC

Please refer to the recruitment pack upon completing your application.