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Job title - Facilities Co-ordinator
Job Purpose
We are seeking someone responsible for the day-to-day management of sub-contractors and helpdesk across the Meteorological account in Exeter. This role requires a calm and professional demeanour, keeping sub-contractors and internal teams honest.
Skillsets
- Experience of working in a fast paced, operational environment.
- Strong relationship management with colleagues, clients and sub-contractors demonstrating excellent communication / influencing skills.
- Robust and assertive attitude towards achieving results.
- Strong organizational abilities ensuring all documentation is stored and auditable.
- Ability to work to own initiative but team orientated, multi-tasking and prioritising workload.
- High customer focus.
- Excellent IT skills, competent across Microsoft Office programs and experience with a CAFM system is desirable.
Contractor management
- Co-ordinating the annual subcontractor maintenance.
- Schedule sub-contractor and AdHoc works.
- Produce contractor packs for all maintenance and call outs.
- Liaising with on-site teams, client and sub-contractors.
- Updating the contractor spreadsheet.
- Managing the supply chain and drive them to attend within the required SLA's.
- Helpdesk
- Provide support to the client via managing the facilities helpdesk, receiving calls and emails in a professional and timely manner, raise reactive jobs for both hard and soft service teams.
- Keep the requester apprised as to the status of the work order until completion.
- Determine the nature and priority of faults based on information provided and distribute accordingly.
- Manage and sign off tasks on the Concept Evolution CAFM system.
- Ensuring Asset information is updated.
- Paper and digital filling.
- Follow up on sub-contractor service reports.
Financial
- Raising purchase orders.
- Assist the Contract Support role with financial and commercial aspects of the contract.
- Providing information for contract review meetings.
Additional
- Creating and updating records such as training matrix.
- Booking meeting rooms.
- Liaising with external security teams for clearance/vetting.
- Contribute to the regular client/team meetings.
- Ensure QHSE documentation is maintained and readily available for auditing purposes, utilising electronic logbooks.
- To obtain a comprehensive understanding of the contract and ensure all work is carried out in accordance with the contract scope.
- Actively identify and implement innovation across the contract to enhance performance and continue to exceed the client's expectations.
- Promote and maintain CBRE work ethics and culture, following the RISE values.
- High level of trust and integrity whilst handling confidential information.
- Obtain full Security Clearance.
- Company benefits scheme.
- 25 days holiday, excluding bank holidays, per annum.
Aditi @ Resourcing Group on (phone number removed)/(url removed)
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
