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An exciting new opportunity has arisen working as a Customer Service Supervisor a national company who are experiencing a period of growth. This role is office based and would suit someone who is currently in a Customer Service role looking for the move into management or someone in a supervisory role in a different environment such as retail but wanting to step into an office role!
JOB TITLE: Customer Service Supervisor (Office Based)
LOCATION: Exeter
HOURS: Monday to Thursday 8.30 am-4.30pm, on Fridays an early finish of 3.30pm (36.5 hrs)
SALARY: 25,500
BENEFITS: 22 days plus Bank Holidays increasing each year, free parking, profitability and sales bonus
THE COMPANY: A well-established multi-site company with a national presence specialising in the design and manufacture of corporate clothing.
THE ROLE: We are currently recruiting for the Exeter site of this national company. You will be joining a team who all support each other and laugh every day. This is a new role and an exciting opportunity to be integral part of the customer service team and fully support and coach a small team of 4 dedicated Customer Service Administrators. You will provide an office based link between customer and company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.
Daily duties will include:
- To oversee a team of four Customer Service Administrators
- Coach and mentor the team and identify any training needs
- To process all documentation correctly and maintain files and records according to procedures
- To expand business/obtain appointments form customer base
- To action messages received
- To forward queries and keep managers, supervisors, colleagues informed as necessary
- Assist with answering customer calls
- Organise the work schedule for the customer service team including lunch cover and holiday requests
- Respond to email enquires and general administrative tasks as per the needs of the team
The successful candidate:
- Excellent communication skills and telephone manner
- Strong customer service experience
- Computer skills and a willingness to learn
- A can do attitude where no job is too big or small
- A positive disposition and someone who enjoys a fun dynamic environment
- Ideally some supervisory experience but not essential
If you are interested in finding out more please apply online, email (url removed) or contact the office on (phone number removed).
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