- Learn and be able to advise dealers on our complete product range through training and researching company literature, such as brochures for product/technical information and prices.
- Receive telephone calls from our customers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
- Input telephone, email orders onto the order input system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
- Support the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
- Respond to enquiries from customers, ensuring they are dealt with in a timely and professional manner.
- Schedule shipments with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
- Administration of correspondence generated from pro-formas/invoices and distribution documentation.
- Resolve customer complaints/problems arising from late deliveries, damaged goods, back orders or other issues, ensuring communication to the customer is timely, accurate and professionally managed.
- Log customer issues onto CRM system, detailing all communication to the customers.
- Ensure all information given is within the agreed company framework referring queries and issues to Technical Customer Services or other internal departments, where appropriate.
- Assist with administration tasks, invoice analysis, scanning, filing.
- Excellent French language skills, must be fluent in French both written and oral.
- Possess excellent communication skills, to communicate complex product information, clearly and concisely.
- Ability to listen and extract information from customers and other departments.
- Enthusiasm to learn new skills and ability to grasp large amounts of product information.
- Ability to work to set standards and procedures.
- Be computer literate, and familiar with Microsoft Office packages.
- Ability to extract accurate information from computer systems re stock levels, availability, customer credit limits, discounts and prices and relay this accurately and concisely to customers in a friendly and supportive manner.
- Ability to accurately input data and maintain attention to detail, even when under pressure.
- Possess a flair for developing and maintaining good client relations.