Housing Assets Support Officer

Positive Employment is currently recruiting for a Housing Assets Support Officer for our client a local government organisation in Exeter.

The successful candidate will provide a front- line service to tenants, leaseholders and members of the public for the Housing Assets Service. Provide a range of technical and administrative support services for the Housing Assets Service.

This is initially a 6 month contract with the possibility to extend after that date. This role is hybrid working.

Duties and Responsibilities but not limited to:

• Manage customer enquiries through a range of channels in a courteous and responsive manner.
• Deliver a high quality Repairs/Planned works appointment booking system to tenants and leaseholders.
• Establish, develop and maintain effective working relationships with team members , other housing teams and contractors to ensure awareness and compliance with our expectations regarding working practices.
• Input, update and maintain all manual and electronic records in an accurate and timely manner.
• Carry out all clerical duties associated with the receipt, ordering and processing of all housing responsive and planned works to contractors.
• Deliver specified outcomes within agreed timescales requested by the Planned / Reactive Repairs Lead.
• Bring to the attention of the Planned / Re-active Repairs Lead any complaints and reports of incidents to ensure that all appropriate actions are followed-up.

Personal Requirements:

• Educated to GCSE level in five subjects including English and Maths or equivalent.
• Experience of delivering high quality customer service, preferably in a housing setting.
• Experience of working in an office environment.
• Knowledge of property related issues with and awareness of household repair and planned maintenance processes (Desirable).
• Knowledge of relevant legislation and current housing policy and practice (Desirable).
• The ability to understand the links between the Asset Support Officer and the other housing teams and their importance in delivering a successful overall service that meets customer demand and corporate objectives.

Working Hours: 37hrs / 9:00am - 17:00pm / Monday to Friday

Pay: £17.34 p/h

Please note this role is within the scope of IR35.