Guest Experience Administrator

JOB TITLE: Guest Experience Administrator

LOCATION: Exeter

SALARY: 11.44 - 12 per hour

HOURS: Monday-Friday 8:45am-5:30pm

COMPANY BENEFITS: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.

This company is all about the culture. Their offices have breakout rooms with Netflix, arcade games and a slide! Fresh fruit and juices are brought in regularly, many social events take place. Free onsite parking. This company genuinely knows the importance of a positive working culture and looking after their employees.

BENEFITS: We would love for you to join us, some of the great perks of temping through Office Angels include...

• Weekly pay
• Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
• Temporary candidate of the month award
• Temporary candidate lunches/treats
• Online timesheets
• Regular pay reviews
• A dedicated consultant as an additional layer of support.

THE ROLE: We have a fantastic opportunity for a Guest Experience Administrator to join a busy and growing Operations Team. The purpose of this role is to ensure that clients and guests receive a seamless journey throughout all stages of their reservation process.

Supporting the Operations team, you will finalise the last stages of the Client's booking process, ensuring guests have a full understanding of their upcoming reservation; whilst also ensuring they receive the best experience possible throughout their stay.

As the first point of contact for guests' queries, you will liaise with the company's supply-chain around the globe to ensure the very best experience for your guest, whatever their needs, ensuring them a smooth stay.

KEY DUTIES:

• Arrange each guest's check-in promptly
• Monitor and allocate emails within the shared inbox
• Support the team in offering clients a 'hassle-free' booking process
• Offer exceptional customer service to clients, guests, and suppliers at all times
• Work with suppliers to resolve any issues that occur during a guest's reservation
• Additional administrative duties as required
• Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
• Follow and support company policies and procedures
• This list is not exhaustive but covers most of what is expected

THE CANDIDATE:

• Highly motivated with a positive 'can do' attitude
• Provide outstanding customer service
• Adaptable to the needs of the business
• Continually seek personal and professional development
• Excellent time management skills
• High attention to detail
• Exceptional communications skills, both verbally and written
• Commercially astute
• Confident with IT to include Microsoft Office products and CRMs

Our client is open to background, but this role is particularly suited to someone with travel, tourism, or hospitality experience. If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity with a forward-thinking modern company then we would love to hear from you!

TO APPLY: Please either apply online, email your CV to (url removed) or call (phone number removed) to speak to Sarah and discuss the role in more detail.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.