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JOB TITLE: Guest Experience Administrator
LOCATION: Exeter
SALARY: 24,250
HOURS: Monday-Friday 8:45am-5:30pm
BENEFITS: Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (including Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be apart of employee-led committees. On joining the company, you will receive a welcome box of goodies and a companywide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be apart of fast growing, accommodation industry and the opportunity to travel
THE COMPANY: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
THE ROLE: Due to rapid expansion, we have a fantastic opportunity for a Guest Experience Administrator to join the busy and growing Operations Team. The purpose of this role is to ensure that clients and guests receive a seamless journey throughout all stages of their reservation process.
Supporting the Operations team, you will finalise the last stages of the Client's booking process, ensuring guests have full understanding of their upcoming reservation; whilst also ensuring they receive the best experience possible throughout their stay.
As the first point of contact for guests' queries, you will liaise with the company's supply-chain around the globe to ensure the very best experience for your guest, whatever their needs, ensuring them a smooth stay.
You will act as a brand ambassador at all times, supporting and mentoring your colleagues.
KEY DUTIES:
Arrange each guest's check-in promptly
Monitor and allocate emails within the shared inbox
Support the team in offering clients a 'hassle-free' booking process
Offer exceptional customer service to clients, guests, and suppliers at all times
Work with suppliers to resolve any issues that occur during a guest's reservation
Additional administrative duties as required
Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
Follow and support company policies and procedures
This list is not exhaustive but covers most of what is expected
THE CANDIDATE:
Highly motivated with a positive 'can do' attitude
Provide outstanding customer service
Adaptable to the needs of the business
Continually seek personal and professional development
Excellent time management skills
High attention to detail
Exceptional communications skills, both verbally and written
Commercially astute
Confident with IT to include Microsoft Office products and CRMs
Our client is open to background, they appreciate academia, and this role is particularly suited to someone that has previously worked in hospitality with great communication skills. If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity with a forward-thinking modern company then we would love to hear from you!
TO APPLY: Please either apply online, email your CV to (url removed) or call (phone number removed) to speak to Ellie and discuss the role in more detail
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
