Customer Service Administrator

Customer Service Administrator

Willand, EX15, Devon

Shift: 8am to 5pm Monday to Friday (4pm Finish on Friday)

Pay rate: up to £12.50 p/h

Temporary

Main Duties and Responsibilities:

• Answer all incoming customer service calls in a timely and professional manner.
• Be the owner of the phone system - supported by our partner and manage answer machine messengers.
• Responsible for dealing with all customer enquiries and complaints, as well as giving the solution (via email and phone) in a timely and confident manner.
• Monitor and sort all incoming email inboxes for customer services.
• Maintain Complaints spreadsheets and report at EOM for both companies.
• Responsible for all DPD enquiries and disputes using their platform.
• Responsible for all Shopify online orders that require attention for both companies.
• Routine checking and filing of paperwork for operations and customer care role.

Requirements:

• A friendly and professional telephone manner.
• Experience in providing customers with a high level of service.
• Strong written and verbal communication skills.
• Competence in Microsoft Word and Outlook,
• A team-oriented attitude in a small, dynamic office environment.

Don't miss out, APPLY NOW!!! or contact Judyta at our Tiverton branch for more details:

Phone:

Mobile:

Acorn by Synergie acts as an employment business for the supply of temporary workers.