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Customer Service Advisor - (phone number removed)
Shift Times: Monday- Friday 40HPW
Pay Rate: 12.80PH
Location: Hybrid working, EX1 3UT
Job Purpose / Overview
In this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won't just be helping our customers understand the installations process; you'll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.
Key Responsibilities:
- Call Handling: Serve as a point of escalation for customer queries that come via or phone lines.
- Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.
- Communication Excellence: Exhibit excellent communication skills.
To succeed you will need
- Excellent verbal communication skills.
- Ability to remain calm.
- Problem solving skills.
- Able to prioritise conflicting activities and work under pressure.
- Ability to work collaboratively in a team and on own initiative.
Apply now and a member of the team will be in touch!
