Back to search
- Receiving incoming calls from customers
- Making outgoing calls with customers
- Action and arrange for defects work to be carried out by internal operatives and external contractors in a timely manner.
- Assess and decide if warranty claims are valid and decline if necessary.
- Obtain quotes for chargeable work and order materials.
- Collate property information packs for housing associations.
- You will need to have a strong background in delivering excellent customer service, ideally this will be within housebuilding/construction but not essential as training will be given
- Excellent written and verbal communication skills
- Able to prioritise jobs and work under pressure
- Maintain accurate records and accurate data entry
- Work on own initiative and within a team
- Strong Administration skills
- Strong IT skills and accustomed to using Microsoft package
- A high attention to detail is required as this is a fast paced role
- Competitive salary DOE ranging from £23k - £28k, plus a number of benefits
- Office based however after successful probation working from home is on offer up to 2 days a week at the managers discretion
- Full time hours 08:00 – 17:00 with 30 minute lunch.
