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A fantastic full time German Speaking Customer Service position has come available within an established international family shoe business, Marsh Footwear Brands, in Exeter.
Chathamhas over 30 years of shoe making expertise and design flair inspired by our nautical roots and country life, has led our family-run business to become one of Britains key lifestyle footwear brands.
Rainbow Clubare UK & Europes leading designers, makers & colourists of handmade fabric occasion footwear - established in 1986 & a second generation family business. Our collections are sold successfully around the world through multiple sales channels inc - Rainbow club, John Lewis, Amazon, Premium Independents & International Distributors.
Benefits
- 22 days holiday a year (excluding bank holidays), increasing with length of service
- Workplace pension - employer contribution above minimum requirement
- GP Online service - Access to a GP for you and your family
- Additional day off for your birthday
- Parking
Role
- Supporting private and retail customers through multiple channels in a positive and customer focused manner
- predominately by telephone & email, occasionally in person and via live chat
- Resolving customer complaints received directly using a flexible and pro-active approach to ensure high levels of customer satisfaction
- Supporting wholesale customers in resolving complaints from their customers
- Providing sales support for customers purchasing directly from our website - basic technical support, advice on navigating site, terms and conditions etc.
- Providing pre-sales advice - product advice, style, fit, function etc, in a friendly approach whilst still focussed on maximising sales
- Processing card payments whilst complying with data protection and card industry standards
- Accurately processing customer orders onto order system
- Processing refunds/exchanges
- Liaising effectively with other departments and external providers to ensure a smooth customer journey
- Maintain harmonious relations with customers and staff and
We are looking for the following skills/experience
- Good level of written and verbal communication skills (support provided to customers will be via phone, email, occasionally in person and potentially live chat in the future)
- Fast, accurate and able to multi-task - have to deal with variety of queries to do with both companies simultaneously via multiple channels
- Good track record in resolving problems for customers
- Ability to remain calm, helpful and friendly whilst under pressure and when dealing with complaints
- Some sales experience preferred
- Ability to learn about large range of products, retain information and then to promote features and benefits to customers
- show a polite and professional attitude at all times
If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience match.
