General Manager

Our client are a leading provider of student accommodation, committed to delivering a safe, secure, and vibrant living experience. We are seeking an experienced and motivated Property Manager to oversee the daily operations of a 227 bedroom property in Exeter.

Hours of Work - Monday to Friday 9.00am to 5.30pm

General Manager Job Purpose:

As the General Manager, you will be responsible for ensuring the effective management of the student accommodation, ensuring high levels of satisfaction for residents and efficient operation of the property.

Property Manager Key Responsibilities:

• Operations Management: Oversee the day-to-day running of the property, including maintenance, repairs, cleaning, and security.
• Resident Support: Act as the primary point of contact for students, addressing their concerns and managing any issues that arise to ensure a positive experience.
• Health & Safety: Ensure all health and safety regulations are adhered to, conducting regular inspections and maintaining up-to-date records.
• Budgeting & Financial Oversight: Manage the budget for the property, monitor expenditure, and work to maximise profitability while maintaining a high standard of service.
• Team Management: Lead, motivate, and manage the onsite team, including cleaners, maintenance staff, and receptionists.
• Compliance: Ensure compliance with all legal and regulatory requirements, including fire safety, building regulations, and student accommodation standards.
• Move-in/Move-out Processes: Manage the check-in and check-out procedures, including room inspections and resolving any disputes regarding deposits or damages.
• Maintenance Management: Coordinate and manage contractors for repairs and upgrades, ensuring all work is completed to a high standard and within budget.
• Reporting: Prepare regular reports on occupancy, maintenance issues, budget performance, and resident feedback for senior management.

General Manager Skills & Qualifications:

• Experience: Minimum of 3 years of property management experience, preferably within the student accommodation or residential sector.
• Customer Service: Strong interpersonal skills with a focus on resident satisfaction and conflict resolution.
• Leadership: Proven experience managing teams, with the ability to motivate and develop staff.
• Financial Acumen: Experience managing budgets and working to financial targets.
• Problem-Solving: Ability to respond to issues quickly and effectively, managing both routine and urgent situations.
• Communication: Excellent written and verbal communication skills.