Holidays Operation Team Leader

We have an opportunity for a Team Leader to support the delivery of our Holiday Cottages operation across South Devon.

Duration: Permanent

Hours: Part-time, 15 hours per week worked across 3 days. Some weekend and bank holiday working will be required on a rota basis. 

Salary: £11.64 per hour

Interview Date: 9 October 2024

You'll work across several remote locations in the South Devon area, some without public transport links. Access to your own transport may therefore be preferable.

Internally you'll be known as 'Holidays Operation Team Leader'

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

You'll be reporting to the Holidays Manager. There are two Holidays Assistant Managers, who look after different areas with other Holidays Team Leaders reporting into them. 

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

You'll support with the delivery of Health and Safety compliance and be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety. You'll assist in coordinating maintenance work and repairs to ensure our cottages look their best for our guests and that all of our guest materials are up to date.

You'll assist the Holidays Manager and the Holiday Assistant Managers in the area to deliver an efficient, effective and flexible service ensuring cover for changeovers and delivery of exceptional standards in line with the NT Holidays change over guide.

The role may also include helping to support change overs in cottages and some Saturday cover as necessary.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you have:

• practical experience in an operational role in a holiday operating environment
• a good understanding of necessary standards of housekeeping, presentation and maintenance
• some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.