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Start Date: 24th February 2024
Reports to
Regional Manager
Location
Exeter Area - Home based
Package
£30,000 and £5,500 car allowance plus bonus scheme (up to 50% of salary). Generous benefits package.
Benefits
- 25 days annual leave
- Holiday purchase/sale scheme
- Additional birthday day off
- Westfield health to claim back a range of medical expenses
- Cycle to work
- Employee discounts on our products including mortgage advice, wills and LPAs
Hours of work
37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours including some Saturdays and evenings as necessary to successfully discharge the duties of the role).
Not your typical financial services firm…
Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world-class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.
At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant in-house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.
We strive in becoming a household name that is synonymous with excellence. Added to this we want to work, collaborating with all our partners and suppliers to enable our customers benefit from the relationship. It sounds simple but it needs to be worked on to achieve.
The role
To provide a high-quality equity release advice service to existing and prospective clients and to promote Age Partnership as the premier provider of quality advice, within the parameters of the Financial Services Authority’s rules and regulations.
Key Outputs
- Delivery of exceptional equity release advice in line with each client’s individual objectives and circumstances.
- Providing clients with comprehensive recommendation packs, including KFI’s and in line with company’s best practice.
- Meeting targets and KPI’s and promoting Age Partnership as the UK’s premier advisor in the field of equity release.
- Adhere to documented processes and ensuring that records are kept appropriately in line with the company’s record keeping and file quality requirements.
- Always adhere to the principles of 'treating the customers fairly’ and 'customer duty’.
- Ensure that competence to provide advice is maintained and a programme of CPD is undertaken and documented.
- Other ad?-?hoc duties as and when required by the business
Our Values
Customer first
- Be Respectful - Treat customers and colleagues at all levels with dignity and respect.
- Show awareness - Be aware of how your actions and behaviours affect customers, colleagues and the business.
- Go Above & Beyond - Always aim to exceed expectations, giving your very best to every customer and colleague.
Raise the bar
- Embrace Change - Treat change as an opportunity to improve, welcoming new ideas and ways of working.
- Commit to Development - Take responsibility for your personal development and that of the business.
- Be Proud & Lead By Example - Take pride in yourself and your work, acting as a positive role model for others.
Do the right thing
- Be Accountable - Take responsibility for your actions and learn from any mistakes.
- Keep Your Promises - Do what you say you’ll do, when you say you’ll do it.
- Be Courageous & Honest - Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.
Win together
- Collaborate & Share - Be generous with your time and ideas, working with and for the wider team.
- Appreciate others - Recognise the contribution made by every colleague to the success of our business.
- Focus on Solutions - Show resilience and determination, focusing on the solution not the problem.
The person
Overview
A self-motivated, proactive and target driven individual who has the ability to thrive within a fast-paced environment whilst delivering both financial advice and customer service of the highest quality.
Skills & knowledge
- A minimum of 12 months experience in an advisory role within the field of regulated financial services.
- Professional background accustomed to high standards of personal discipline and behaviour.
- Proven ability and experience in Financial Services having developed the breadth of relevant quality advice to meet a wide range of customer circumstances, ideally Equity Release products.
- Organisation and discipline for accurate and timely completion of all administration.
- Manner and style sympathetic to retirement customers.
- Committed to quality of service and advice; highly compliant.
- Excellent presentation skills.
- Evidence of sustained success and compliant practice.
- Goal-setter with achievement drive - raises own target on attainment.
- Self-starter, with need to contribute to change and development.
Qualifications
- Certificate in Financial Planning/Certificate in Mortgage Advice or
- Certificate in Mortgage Advice & Practice (CeMAP)
- Certificate in Equity Release (CF7 & ER1) or
- Certificate in Regulated Equity Release (CeRER)
This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.
