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- Undertaking processing activities, flagging concerns or suspicions of potentially criminal activity to Supervisors.
- Maintaining awareness and updating knowledge in Firearms Legislation and changing processes.
- Serving as a customer-focused point of contact for telephone enquiries, providing advice and guidance on firearms licensing.
- Producing the cash log on a daily basis, ensuring reconciliation between records and cheques received.
- Receiving, sorting, and distributing high volumes of mail.
- Conducting checks on applicants using Alliance intelligence systems.
- Ensuring all applications are appropriately and accurately indexed.
- Scanning application documents for retention on a suitable database, ensuring proper archiving of material.
- Identifying opportunities for continuous improvements to processes and highlighting them to Supervisors.
- Representing the team on occasions as the team's representative.
- Various Alliance and national IT systems
- Firearms License Legislation
- Home Office guidance
- Alliance Policy and Procedures
- Code of Ethics
- NDM training
- Experience using IT systems, including Microsoft Office applications
- Demonstrable customer care skills
- Ability to organize work effectively to meet deadlines and targets
- Proven administrative skills
- Good verbal and written communication skills
