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Are you passionate about creating seamless and memorable experiences for your customer or client? Do you have a knack for organisation and attention to detail? We have a great opportunity to join a vibrant and growing business where you will play a vital role in ensuring clients have a gold level customer experience, plus give you the opportunity to develop in this thriving business!
Job Title:Travel & Accommodation Administrator Location:?Exeter Salary: £24,250 DOE PA plus generous performance related bonuses! Hours:?Monday-Friday 8:45am-5:30pm
Benefits:? Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (including Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be apart of employee-led committees. On joining the company, you will receive a welcome box of goodies and a companywide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be apart of fast growing, accommodation industry and the opportunity to travel
The Company:An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
The Role:?We have a fantastic opportunity for someone with excellent customer services skills to join this busy and growing department as a Travel & Accommodation Administrator.
You will be part of a team responsible for supporting the Account Managers and Senior Account Managers, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion, offering clients a worldwide network of approved and assured serviced apartments in key business destinations.
Speaking with the extensive supply chain, you will find the best rates and availability in line with customer requirements, make bookings and ensure a smooth stay for your guest, whatever their needs are in line with clear targets.
Key Duties:
- Manage travel arrangements for guests, including transportation, accommodation, and any special requests.
- Coordinate with travel agencies, hotels, and other service providers to secure bookings and negotiate favourable rates.
- Booking administration and office support, maintaining system notes, raising invoices
- Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
- Collaborate with other departments to ensure a smooth flow of information and efficient operations
- Follow and support company policies and procedures
- This list is not exhaustive but covers most of what is expected
The Candidate:
- Excellent customer service
- Excellent communication skills both verbal and written
- Highly motivated with a positive 'can do' attitude
- Adaptable to the needs of the business
- Continually seek personal and professional development
- Excellent time management skills
- High attention to detail
- Commercially astute and confident to work to KPI's
- Confident with IT to include Microsoft Office products and CRMs
This role is particularly suited to someone that has worked extensively with customers and building relationships is one of your key traits and abilities. If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity with a forward-thinking modern company then we would love to hear from you!
TO APPLY: Please either apply online, email your CV to or call to speak to Ellie and discuss the role in more detail.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
