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In Technology Group are looking for a 2nd Line Support Engineer to join one of our clients in Exeter, based on site.
As a 2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a senior point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
- Be responsible for 2nd line support, both in person and remotely
- Oversee the provision of support to multiple clients across various sectors.
- Resolve hardware, software and network issues
- Ensure that SLAs are being met in an efficient and timely manner
- Prioritise tickets and escalate as needed
- Support junior/1st line members of the team
Person Specification:
- Strong understanding around the M365 stack
- Good understanding of Networks
- Strong experience with Active Directory
- Strong understanding of Windows Servers
- Previous experience working for a Managed Service Provider would be beneficial
Salary up to £32,000 DOE.
Sponsorship is not available with this role.
Must have a UK driving license & car!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
