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Helpdesk Administrator - £12.56 - Exeter

The Recruitment Co.
Posted 3 days ago, valid for 24 days
Location

Exeter, Devon EX1, England

Salary

£12.56 per day

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking a Helpdesk Administrator to support their Facilities Management Client in Exeter.
  • The role requires over 1 year of help desk facilities management experience and offers a salary of £12.56 per hour.
  • Responsibilities include managing helpdesk operations, logging calls, tracking job progress, and liaising with contractors.
  • This is a full-time, on-site position with hours from Monday to Friday, either 08:00-16:00 or 09:00-17:00 on alternate weeks.
  • Interested candidates with the relevant experience and skills are encouraged to apply online or contact the branch.

Our client is currently looking for a Helpdesk Administrator to provide support to our Facilities Management Client based in Exeter. Our client is looking for a motivated Helpdesk Administrator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. Your role will involve day to day responsibility for the helpdesk and administrative functions and allocating work orders to internal/external contractors. The Facilities team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

Job Title: Helpdesk Administrator (FM)
Length of contract: 3 months - possible perm contract for the right candidate
Hourly Pay: £12.56
Hours and Days of Work: Monday - Friday 08.00-16.00 or 09.00-17.00 alternative weeks.
Base Location: Exeter EX2
This is a full-time, on-site role with no remote working.

Our client is looking for a motivated Helpdesk Administrator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. Your role will involve day to day responsibility for the helpdesk and administrative functions and allocating work orders to internal/external contractors. The Facilities team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

What you will be doing:
Answering of the helpdesk and dealing with general enquiries.
Log calls/tasks on the helpdesk database utilising helpdesk software.
Tracking job progress against rectification times and implementing escalation procedures.
Report back to clients and contract staff on job progress and close out including requesting extensions where applicable.
Taking ownership of the PPM/holiday schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times.
Reporting and recording of sickness.
Processing of overtime.
Booking and monitoring of agency staff

Key requirements:
Over 1 Years Help Desk Facilities Management experience within a challenging environment is essential.
Excellent Written and oral communication skills.
Strong Motivational Skills.
Excellent people skills, diplomacy, and tact.
Ability to liaise confidently and professionally at all levels.
Working knowledge of public sector establishments.

If this role is of interest to you and you have the relevant experience & Skills, please apply online or call the branch on 01392 424733 and ask for Nigel

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.