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Job Title: IT Technical Customer Support Salary Range: £33-£38kLocation: Ashburton - Hybrid
The Role:We are working with a fast-growing, cutting-edge professional services company who are looking for a Technical Customer Support Technician. This is not just another support role-it's a chance to play a pivotal part in shaping the future of a dynamic organisation while advancing your own career in a collaborative environment.
Company Benefits:
- Paid Training & Individual Personal Development Plans Salary plus
- Commission/Bonus Schemes
- Sick Pay & Holiday Pay
- Staff Referral Scheme
- Personal Trainer
- Flexible Working Arrangement Incentives, Rewards & Social Events
- Staff Parties & Fundraiser
- Life Assurance with MetLife
- Employee Assistance Programme (for you & your family)
- Medicash Health Cash Plan
Key Responsibilities
Delivering high-quality resolutions to technical issues raised by end users. With comprehensive training and accreditation in the supported technologies, you'll play a key role in providing an excellent customer experience.
- Provide technical support via phone and a dedicated support portal.
- Diagnose and resolve technical issues related to end-user devices and server environments.
- Monitor customer infrastructure environments.
- Document and track support requests in the ticketing system.
- Offer guidance and training to end users.
- Escalate unresolved issues to engineering teams or vendors.
- Follow established support policies and procedures.Participate in projects and company initiatives as required.
Technical requirements
- 2+ years of experience in technical support
- Experience supporting Azure infrastructure (training and certifications provided)
- Understanding of networking components, including identity management, DNS, DHCP, and security management
- Strong communication skills to clearly assist clients and troubleshoot issues
???????If you're looking for a role where you can grow, innovate, and be part of a supportive team, apply now!
