IT Engineer

IT Engineer
Exeter
£30-£40k DOE
Hybrid: 2 days a week in the office

Are you an experienced IT professional looking to take the next step in your career? Our client is seeking an IT Engineer to join their expert team, providing second-line technical support to a range of clients across the UK.

Responsibilities of the IT Engineer include:

As an IT Engineer, youll play a crucial role in delivering high-quality IT support, resolving technical issues both remotely and onsite. Youll be responsible for:

• Acting as a point of contact for clients, taking ownership of incidents and resolving them within SLAs.
• Supporting desktop and server operating systems, troubleshooting network and infrastructure issues.
• Monitoring proactive alerts and resolving them within contracted SLAs.
• Providing guidance and mentorship to 1st Line Analysts.
• Representing the business professionally in both remote and face-to-face interactions.
• Ensuring compliance with ISO27001 Information Security policies.

Requirements of the IT Engineer include:

• Technical expertise in IT support, including Windows operating systems, virtualisation, cloud infrastructure, networking, and wireless systems.
• Strong communication skills, both written and verbal, to interact effectively with clients and colleagues.
• Excellent diagnostic and troubleshooting skills.
• A friendly, client-focused approach with the ability to build strong relationships.
• A full UK driving licence and access to a vehicle
  
  

Essential Technical Skills

• Microsoft Servers, Active Directory, DNS, DHCP, Exchange, and Group Policy.
• Network administration switching, routers, and firewalls (Draytek, Sonicwall, Cisco).
• Cloud technologies Microsoft 365, Azure infrastructure, and virtual server environments.
• Backup solutions and data restoration (Veeam).
• Remote support tools (e.g., TeamViewer).

Desirable Technical Skills

• Experience with Microsoft Exchange, SharePoint, Intune, Defender.
• Microsoft 365 migration & deployment experience.
• Knowledge of Hyper-V and VMware.
• Unified Communications Microsoft Teams administration.

In return, our client offers a fantastic working environment and benefits to match including regular opportunities to undertake Microsoft and other industry recognised certifications, charity volunteering opportunities, enhanced pension and hybrid working. This is a hybrid role with c2 days required working in Exeter each week. A driving licence is essential as on-site visits to clients will be included. If you would like to find out more information, get in touch today.