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- Action identified tasks from file audits to ensure compliance.
- Liaise with external professionals, including Occupational Therapists (OTs), GPs, Community Nurses, and other healthcare providers.
- Communicate with customers and their families to ensure all required documentation is completed accurately and in a timely manner.
- Ensure Daily Average Agreements are up-to-date and assigned to staff working with live-in customers.
- Maintain accurate and thorough records on our management information system, documenting actions and discussions.
- Collaborate with the Quality and Compliance Manager to ensure all live-in staff and customer files meet the Care Quality Commission (CQC) regulatory requirements.
- Strong administrative skills with a keen eye for detail.
- Driving licence and access to own transport is essential
- Experience in a healthcare, social care, or compliance environment is desirable.
- Excellent communication skills to effectively liaise with external professionals, customers, and families.
- Ability to work independently and as part of a team, with a proactive approach to problem-solving.
- Comfortable working with management information systems and maintaining accurate records.
