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A Food and Beverage Supervisor at Hotel Indigo Exeter plays a crucial role in ensuring the seamless operation of the hotel's dining services, delivering exceptional guest experiences, and leading the food and beverage team.
Key Responsibilities:
Team Leadership: Motivate and lead the food and beverage team by example, fostering a positive and efficient work environment.
Operational Support: Assist the Food and Beverage Manager in the smooth operation of the department, ensuring all services are delivered to the highest standards.
Training and Development: Support and deliver training to team members, actively developing their skills and knowledge to enhance service quality.
Guest Interaction: Maintain a visible presence within the dining outlets to promptly address guest requests and queries, ensuring high levels of customer satisfaction.
Complaint Resolution: Handle guest complaints efficiently and courteously, ensuring swift resolution and maintaining guest satisfaction.
Collaboration: Work cooperatively with colleagues across all departments to enhance the overall guest experience.
Standards Compliance: Ensure thorough knowledge and consistent delivery of the company's standard operating procedures within the department.
Product Knowledge: Maintain strong knowledge of the hotel's food and beverage offerings and auditing procedures.
Preparation: Ensure the department is always prepared for business, including upcoming service periods.
Health and Safety Compliance: Adhere to all Health & Safety and Food Safety regulations, reporting any hazards, accidents, losses, or damages to management.
Key Requirements:
Ability to work flexible hours, including mornings, evenings, and weekends.
Commitment to delivering exceptional customer experiences consistently.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Prior experience in a supervisory role within the food and beverage industry is preferred.
This role offers an opportunity to be part of a dynamic team in a boutique hotel setting, contributing to memorable guest experiences in the heart of Exeter.
