Client Experience Administrator

Job Title: Client Experience Administrator

Location: Exeter

Hours: Monday-Friday 8:45am-5:30pm - hybrid working available, 3 days in office, 2 at home

Salary: 24,215 plus generous performance related bonuses and massive room for progression!

Benefits: Wow! This company is all about the culture and has an impressive benefits package to offer! Their offices have breakout rooms with Netflix, arcade games and a slide! Fresh fruit and juices are brought in regularly, many social and company events take place, birthdays off, 25 days holiday (including Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service sabbaticals! On joining the company, you will receive a welcome box of goodies and 2 week companywide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be apart of fast growing, accommodation industry and the opportunity to travel

The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.

Key Responsibilities:

• Manage travel arrangements for guests, including transportation, accommodation, and any special requests.
• Coordinate with travel agencies, hotels, and other service providers to secure bookings and negotiate favourable rates.
• Monitor and track travel expenses to ensure adherence to budget and seek cost-saving opportunities.
• Maintain an up-to-date database of guest preferences and ensure personalised service is provided.
• Assist with guest inquiries and resolve any issues or concerns promptly and professionally.
• Collaborate with other departments to ensure a smooth flow of information and efficient operations.

Desired Skills and Qualifications:

• Previous experience in a service led industry.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Excellent attention to detail and a solution-oriented mindset.
• Strong communication and interpersonal skills to build positive relationships with guests and service providers.
• Ability to adapt to dynamic situations and work well under pressure.
• A passion for providing exceptional customer service and exceeding guest expectations.

Why join our team?

• Collaborative and inclusive work environment that promotes growth and learning opportunities.
• Be part of a team that values work-life balance and supports your personal and professional development.
• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and exciting industry with the potential for career advancement.
• Join a company that takes pride in delivering exceptional experiences for guests and promoting a positive work culture.

If you are passionate about the hospitality industry and thrive in a fast-paced environment, we would love to hear from you. Apply now to be part of our dedicated team and help create unforgettable experiences for our guests.

To Apply: If you would like to know more, please don't delay in calling us today on (phone number removed), email (url removed) or apply online.

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