Store Manager

Join us as a Store Manager at our Exeter store earning a base salary of £31,300 per annum with an uncapped discretionary bonus scheme from day one.

We are also offering the Store Manager…

• 40 hours per week and you will normally work 5 days a week on a rolling rota. Being a retail sales role, the successful candidate will be required to work alternate weekends and bank holidays;
• Store and individual incentive bonuses will form a significant part of the Store Manager's income (year one expected to be circa £4-6K+ pa on top of basic salary);
• Holiday entitlement is 21 days per annum (plus statutory bank holidays);
• Personal use of in-store equipment after hours;
• Great staff discount (following probation);
• Full product training and induction;
• Free car parking.

We are looking for a Store Manager at Fitness Superstore, who will…

• Provide an unsurpassed in-store experience for our customers;
• Sell high-quality fitness equipment face-to-face and over the phone and Live Chat;
• Achieve sales targets by analysing the needs of the customer and making informed product recommendations;
• Provide all necessary information about our products and "apps" to the customer, demonstrating whenever necessary;
• Work with our customer service and operations teams to ensure efficient customer solutions;
• Be an "out of the box" thinker - we welcome new ideas and creativity.
• Ensure the store maximises profitability and meet sales targets and KPI’s, as you will have full accountability;
• Manage and motivate a team for continuous increase in sales and efficiency;
• Deal with staffing issues such as interviewing potential staff and conducting performance reviews;
• Ensure standards for quality, customer service and health and safety are met;
• Respond to any customer issues promptly and efficiently;
• Ensure that the store maximises sales opportunities;
• Communicating with customers, the team, Head Office, senior management team, employees at other stores, etc. in person, over the phone, and by email;
• Comply with regulations on store operations;
• Monitor staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store’s values;
• Share product knowledge with customers and with store’s team members;
• Inspire the team to do their best by being a role model and an authoritative example of their possible future with the company.

The successful Store Manager will have…

• At least 3 years management and sales experience;

• To be able to deliver targets and drive sales growth;

• Effective leadership and the ability to motivate others;

• The ability to plan and prioritise workloads and delegate accordingly;

• Customer focus;

• The ability to multi-task and work under pressure;

• A desire to work as part of a team to generate fresh and innovative ideas;

• Excellent numerical skills;

• Excellent I.T. skills;

• Great communication skills;

• Teamworking skills;

• Enthusiasm;

• Confidence;

• To be very competitive in nature;

• Positive attitude.

Overall

We are looking for candidates with a CV that proves they are a proactive manager with hands-on experience and can meet all the above requirements as well as provide examples of past successes.

Founded in 1994, Fitness Superstore is a successful retail and distribution business selling through 12 stores, telephone, and website - with an annual turnover of over £30m. Fitness Superstore is a destination store business where customers travel to see and try a huge range of fitness equipment in impressive showrooms, which are the largest in the UK. As an industry leading specialist, and the UK’s No. 1 Fitness and Gym Equipment Supplier pride themselves on providing an outstanding customer service experience to every customer.