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We are currently recruiting on behalf of our client for a Housing & Customer Engagement Manager for a Permanent Vacancy. The client also welcomes this as a Temporary to Permanent opportunity.
This role will require previous experience in a managerial role in the Housing sector and CIH Level 4 Certificate in Housing or above, or commitment to commence within 12 months.
Day to day duties will include:
• Providing housing management services including tenancy management, neighbourhood management, anti-social behaviour services, caretaking services, arrears control and lettings
• Providing a range of customer engagement activities to ensure that customer voices are being listened to and acted upon and high levels of customer satisfaction
• Perform the role of safeguarding lead
• Performance monitoring and continuous improvement in service delivery
• Review policies, procedures and processes and implement changes to facilitate efficiencies in working practices and improved customer satisfaction
• Oversee delivery of rent collection and arrears service, ensuring accounts are properly maintained, arrears policies and procedures are followed, and customers are supported to maximise their income and manage debts
• Ensure the team is aware of maintenance issues and activities of the Development and Property Services teams in so far as how they affect tenants and liaise and support customer engagement on all relevant matters
The candidate will require a Basic DBS check, a driving license and experience in Dynamics would be beneficial.
