Software Support Analyst

Are you a Software Support Analyst with a proven track record of working in C# environments? Seeking a new and rewarding challenge with a local business making an impact on a national scale? If so, read on. 

My client, a leading Software Solutions provider. They are seeking a Software Support Analyst to support web, mobile, and desktop applications. You’ll be the first point of contact for technical issues and manage the full life cycle of support.

As a Software Support Analyst, you will be responsible for troubleshooting and resolving software issues, escalating when necessary. As part of a small and talented team, you will accurately log support calls with detailed steps and screenshots, maintain software installations, environments, and backups and assist with testing and facilitating new software releases.

As a Software Support Analyst, you will have: 

• Experience in IT or software support
• Knowledge of Microsoft, development (C#, ASP.NET, WPF)
• Experience of cloud, virtualization, and networking technologies
• Formal IT training (e.g., MCSE, MCP, or equivalent

As a Software Support Analyst, you must have strong communication skills and a keen eye for detail. The ability to communicate technical information to non-technical people is key.