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Emergency Call Handler

Baker Snell
Posted 4 hours ago, valid for 23 days
Location

Exeter, Devon EX4 3PZ, England

Salary

£20,000 - £24,000 per annum

info
Contract type

Full Time

Life Insurance
Wellness Program

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Sonic Summary

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  • The Emergency Call Handler position is located in Exeter, offering a salary of £26,000, which increases to £27,300, along with generous allowances for weekend and unsociable hours.
  • Candidates are required to have experience in customer service, care, or call centers, with a focus on strong multitasking abilities and professionalism.
  • The role involves handling emergency and non-emergency alarm calls, assessing situations, and providing essential support to a diverse customer base.
  • Employees enjoy extensive holidays totaling 34 days off, comprehensive insurance options, wellness programs, and opportunities for career growth with hybrid working options after six months.
  • Interested applicants should apply by the assessment afternoon on October 14th, with a start date of November 18th.

Emergency Call Handler
Location: Exeter
 
Earn £26,000 increasing to £27,300
Plus, generous allowances for weekend/unsociable hours
 
Transform Lives with Every Call
 
Extensive Holidays: 34 days off, including bank holidays and your birthday.
Comprehensive Insurance: Share plans, life insurance, and medical insurance lite.
Wellness & Perks: Wellness programs, long service awards, discount scheme, on-site parking, and Cycle to Work Scheme.
Career Growth: Learning and development opportunities with hybrid working options after 6 months.
 

About the Emergency Call Handler Role

Due to new business growth, our client is looking for individuals to join their dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You’ll provide essential, life-saving support to a diverse and vulnerable customer base. Your response will profoundly impact customers, even if not every call is an emergency.

Key Responsibilities for Emergency Call Handler

  • Assess and manage emergency situations, contacting relevant services.
  • Record call details accurately in systems.
  • Guide customers through alarm installation and troubleshooting.
  • Monitor and respond to automatic alarm signals.

Skills and Experience

  • Calm, caring, and professional with strong multitasking abilities.
  • Comfortable in high contact volume environments.
  • Experience in customer service, care, or call centres.
  • Proficient with Microsoft Packages and adaptable to new technology.

Make a Real Difference

Apply today to become an Emergency Call Handler and be a vital part of a team that saves lives and supports vulnerable individuals every day.

Assessment Afternoon: Monday 14th October - afternoon

Start date: Monday 18th November

Initial screening to be completed by Baker Snell prior to this event.

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

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