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Sales Administrator, Yarnton area
Salary: up to £27,000
Due to the location you need to have a full driving licence with access to a car
Role Overview:
A busy role that requires a candidate with bags of common sense and a level headed approach to a busy day. Working in a team of six and wider team of 15 this is a busy role that would suit someone who has empathy and a bit of life experience when talking to customers.
Key Responsibilities:
- Provide quotations to B2B and B2C clients
- Receive and process orders efficiently
- Ensure orders are entered correctly to avoid processing mistakes and are communicated to the Transport team for scheduling
- Handling road permits: initiate applications, maintain an updated register, arrange and process permit bookings and payments, and oversee renewals
- Process customer payments securely and accurately, including credit card transactions and invoicing
- Maintain accurate and up-to-date records, trackers related to customer service and complaint procedures
- Maintaining and updating customer service databases and CRM systems
- Assisting in continuous improvement initiatives by providing feedback on customer service processes
Requirements:
- Previous experience in a customer service or administrative role is essential
- Strong communication skills, both written and verbal
- Excellent organisational skills with high attention to detail
- Handle multiple tasks and prioritize effectively in a fast-paced environment
- Proficiency in Word, Excel, Outlook and familiarity with CRM systems
- Positive attitude and a genuine passion for helping customers
- Work independently and as part of a team
