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We here at Siamo Recruitment are excited to share an opportunity for you to join a thriving firm as a Customer Service Executive on a temporary basis until March. Joining a thriving and high performing customer service team who are highly regarded global business in their Fairford based office. Were looking for someone who is enthusiastic to make an impression by supporting customers and thrives within a performing environment. With a lively atmosphere and a high team morale, our client has taken pride on maintaining employee welfare at their site. Through this growth period, were happy to give you the opportunity to join and contribute to this great workspace as a Customer Service Executive.
Benefits:
- Free onsite parking
- Casual dress
Key Responsibilities as a Customer Service Executive:
- Hours: Monday Friday 09:00AM 06:00PM
- Handle inbound and outbound calls from customers and suppliers, providing timely and effective assistance.
- Log customer interactions and activity accurately within the companys CRM system.
- Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
- Engage in frequent email communication with customers, suppliers, and internal teams, ensuring clear and professional correspondence.
- Collaborate with colleagues to ensure seamless service delivery and to address any ongoing concerns or challenges.
- Stay informed of company policies, product offerings, and service updates to provide accurate information to customers.
Ideal Candidate Profile as a Customer Service Executive:
- Prior experience in customer service or a related field is essential.
- Excellent verbal and written communication skills, with a professional and courteous demeanour.
- Proficiency in using CRM/ERP systems and Microsoft Office, particularly Outlook.
- Strong problem-solving skills, with the ability to manage and resolve queries effectively.
- A positive and proactive attitude, with a commitment to delivering high-quality customer service.
- Ability to work well within a team while managing individual responsibilities efficiently.
