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- Contract Duration: 6 months
- Weekly Hours: 35 hours 9am to 5pm
- Annual Salary: £24,750
- Location: Fakenham - you will need to be a driver due to location
We are seeking a Sales Office Administrator to join our team for a 6-month contract. This role involves processing and coordinating sales orders, dispatching from UK sites to UK and Internationally, and delivering outstanding customer service both internally and externally.
Day-to-day of the role:- Order Administration: Take orders and process them onto our system, keeping customers informed from ordering to delivery.
- Contract Maintenance: Liaise with sales representatives to ensure sales contract details are up to date and accurate, as these impact the order process.
- CRM Maintenance and Complaints Handling: Handle complaints with care and consistency, reporting and logging complaints in our CRM system quickly and accurately.
- Invoicing & Credit Notes: Ensure documentation is sent out in a timely manner, monitor overdue accounts, and follow the "on-hold" procedure.
- Month-end Administration: Manage customer statements and ensure open orders are closed on time.
- Transport Coordination: Work with the Transport department to meet the customer’s requested delivery date with the correct equipment.
- Customer Service: Provide industry-leading customer service to all our customers.
- Proven experience in sales administration or a similar role.
- Familiarity with CRM systems
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to handle complaints and maintain customer satisfaction.
- Knowledge of invoicing, credit notes, and financial transactions related to sales.
- Commitment to equal opportunities, diversity, and customer care.
