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Service Desk Analyst

Hays Specialist Recruitment Limited
Posted 2 days ago, valid for a month
Location

Falkirk, Falkirk FK1 5NF, Scotland

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Hays' client is seeking an experienced service desk analyst for an initial 3-month office-based contract, working 37 hours per week.
  • The role involves handling 1st line technical emergency calls, logging issues in the ServiceNow ITSM system, and performing various administration duties including Active Directory management.
  • Candidates must have at least two years of experience in a busy service desk environment and possess a minimum of HNC/HND in a computer-related subject.
  • Strong customer service skills, excellent organizational abilities, and the capability to work independently or as part of a team are essential for success in this role.
  • Salary details were not specified in the job description, but the role requires a commitment to cover procurement duties when necessary.

Your new company and role

Hays' client is looking for an experienced service desk analyst to assist them on an initial 3-month contract. This role will be office-based and 37 hours per week (either 8am-4pm or 9am-5pm).This role will consist of the following:

  • Answering 1st line technical emergency telephone calls
  • Logging on ServiceNow ITSM system appropriately
  • Administration duties including Active Directory, Azure, 365, MFA resets, clinical password resets and unlocks.
  • Technical support for issues with Hardware and Software packages.
  • Remote support via SCCM tool

What you'll need to succeed

  • You must have at least two years' experience in a busy service desk environment providing technical customer support to various levels of users.
  • You will have good customer service skills and work ethics; have excellent organisational and interpersonal skills and the ability to work on your own or as part of a team.
  • You will have a minimum of HNC/HND in a computer-related subject.
  • You will be required to cover procurement duties when necessary.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.